Refund Policy

Last updated: 2025

Because we sell perishable food products, refunds are handled under the following conditions:

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When Refunds Are Available

You are eligible for a refund or replacement if:

• Your food arrives damaged

• Your food arrives spoiled

• Your order is incorrect

• Packaging is broken or leaking on arrival

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Refund Conditions

• You must contact us within 24 hours of delivery

• Provide a photo of the issue

• Email us at info@baselinemeals.com

If approved, we will offer:

• A full refund

• Or a replacement meal

• Or store credit

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Non-Refundable Situations

Refunds are not provided if:

• You change your mind after delivery

• Food was not stored correctly after arrival

• You fail to be available for delivery

• Incorrect delivery details were provided

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Cancellations

• Orders may be cancelled up to 48 hours before scheduled delivery for a full refund.

• Late cancellations may not be refunded due to food preparation costs.

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